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Return Policy
RETURN POLICY
At Star City Kids our customer satisfaction is guaranteed. We are dedicated to providing high quality items. If you are not satisfied with your purchase, you may return the item unused. Returns are subject to the following terms- please read carefully: If for any reason you find any product unsatisfactory, we will gladly accept returns or exchanges within 14 business days of shipping. Please include your sales receipt and all merchandise must be in saleable condition with tags and packaging intact. We will credit your original method of payment (less shipping charges). Please allow up to 30 days for a credit to appear on your billing statement. We do not accept returns or exchanges on sale items. We do not accept COD returns. To return an item, please send an e-mail or call us with the reason and items you will be returning. You are responsible for properly packaging the return package. We recommend you insure the package. We are not responsible for lost or damaged packages. Shipping and handling charges are not refundable.
Returns should be shipped to:
Star City Kids
2028 Denniston Ave SW
Roanoke VA 24015
1-877-288-9837
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